Frequently Asked Questions
Quick answers for B2B buyers
Frequently Asked Questions
What is the minimum order quantity (MOQ)?
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Our standard MOQ varies by product. Cargo/passenger tricycles start from 3-10 units, charging stations from 2-5 units, and energy storage systems from 2 units. We also support sample orders for evaluation.
What certifications do your products have?
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Our products comply with international standards including CE, ISO 9001:2015 for quality management, UN38.3 for lithium battery safety, and we can obtain market-specific certifications (EEC, SNI, etc.) based on requirements.
How do you handle shipping and logistics?
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We offer flexible shipping options including CKD (Completely Knocked Down), SKD (Semi Knocked Down), and CBU (Completely Built Up). We work with experienced freight forwarders for sea and land transportation worldwide.
Do you provide after-sales service and spare parts?
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Yes, we provide comprehensive after-sales support including technical training, spare parts supply, warranty service, and remote technical assistance. We can also help establish local service centers.
Can I customize products with my own brand?
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Absolutely. We offer full OEM/ODM services including custom branding, color schemes, specifications adjustments, and packaging design to meet your market requirements.
What payment terms do you accept?
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We accept T/T (bank transfer), L/C (Letter of Credit), and other negotiated payment methods. Standard terms are 30% deposit with 70% balance before shipment.
What documents are provided for used truck export?
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We supply a complete export documentation set: commercial invoice, packing list, bill of lading, certificate of origin, vehicle registration and deregistration papers, valid compulsory traffic insurance, and a pre-shipment inspection report. We also assist with destination-country customs clearance requirements.
How are your used trucks inspected?
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Every unit passes a standard inspection before listing: engine and gearbox operation, chassis and frame condition, tyre wear, brake system, electrical system, cab condition, and odometer verification. A written inspection report is available on request, and you can book a live video survey before purchase.
Can I place a sample or trial order?
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Yes. Sample orders are supported for most products. Electric tricycles start from 3–10 units depending on the model, charging equipment from 1 unit, and used trucks can be purchased as single units. Contact us to discuss your evaluation requirements.